Welcome back to Active Leeds
We are so happy to welcome you back into our facilities for gym and swim sessions as well as our junior activities including swim lessons, gymnastics and tennis programmes.
We are offering outdoor classes at Holt Park, John Smeaton and John Charles Centre for Sport. The Leeds Sailing and Activity Centre has also reopened and we are now taking bookings for activities.
On the 5th of January 2021 we had to close our facilities and freeze all of our memberships. Unfortunately, it was too late to stop collections on the 1st (4th Jan actual) and 8th of January due to the bank holiday weekend and BACS processing dates. If you we’re charged for these January dates please don’t worry, all these members will not be charged anything until 1st and 8th May. No collections were taken on the 15th or 25th January.
Please remember direct debits will be re-instated from April 12th. If you have any queries around your direct debit for membership or junior programmes (swimming lessons etc.) please contact our customer contact centre on 0113 376 0398 between 8am and 8pm or email ActiveLeeds@leeds.gov.uk. Our Customer Contact Centre is now fully operational but please be patient as we are expecting a high volume of calls.
The first collection will be for those with a scheduled payment date of 15th or 25th April. Our online bookings portals are switched on to allow you to book in advance for your session. We will continue to ask you to book and pay in advance for activities for the foreseeable future.
If you have never had a membership before and would like to book and pay each time you come you are able to take out our Leeds Active Membership, this is a free card that allows you to book and pay online.
You can sign for any of our memberships here
. Once you have signed up you will need to contact our customer service centre to get your membership number to allow you to sign up for online booking.
Work is still ongoing to ensure our indoor fitness classes can resume on May 17th in line with government guidelines and the meantime we have our live and on demand classes as well as the outdoor classes for you to try as part of your membership.
Unfortunately we will not be in a position to re-open to the public Fearnville Leisure Centre and Chippendale Pool in April or May. Both sites have some logistical and/or technical issues that require further work. It is our intention that both sites will be open before the school summer holidays begin. We will keep you updated with progress in due course.
Please bear in mind that these plans are subject to change and we will be adhering to guidelines from the government at all times. However, we are really looking forward to seeing you all again.
Here are some specific documents you may find useful to read before you return:
Opens in new windowReturn to Swimming FAQs (PDF, 602KB)
Opens in new windowGymnastics FAQs (PDF, 586KB)
Opens in new windowClosure of LLGA FAQ'S PDF, 586KB)
Opens in new windowRegistering for Active Leeds On Demand and Live Streams PDF, 586KB)
FAQs for Membership & Course Enquiries
Q. I have an annual membership paid upfront. What is happening with them?
A. Your membership will be extended for the period of the closure so you don’t lose out.
Q. I bought my membership when you had an offer on. If you extend it and you do an offer at the same period this year what will happen then?
A. We will renew at the price you paid for your existing membership.
Q. What is happening about swimming lessons? Will we be credited for the cancelled lessons we had already paid for?
A. Once we know a date when the Direct Debits can be unsuspended we will amend your Direct Debit for any lessons which need crediting.
Q. I have paid for my child’s gymnastics course upfront. What is happening with these type of courses?
A. Any courses where you have paid up front, such as gymnastics, will be deducted from the next course.
Q. I can’t get through to my Leisure Centre and have a question. Who can I contact?
A. You can call our Customer Services Team on 0113 3788001. They will be able to help you. They are currently working 8:00am to 8:00pm 7 days a week or you can email them at: email@example.com
The Active Leeds Team