Sometimes when you’re searching for information, you don’t quite get the results you expect.
If you have questions about information that you can't find in your company or organization, contact the site administrator or the company help desk. Here are some tips on fine-tuning the results that might help you.
No results or too few results?
If you get no results when you’re searching for information, even if you've spelled all words correctly, try to widen the search to include more results:
- Check that you're searching across all the relevant content, and that you haven’t restricted the search to only portions of the content, such as People or Videos.
- Use fewer search terms. For example, use “report” instead of “sales report”.
After widening the search, If that didn't help you to get the results, then the content might not actually be searchable or present:
- If the content is brand new, the search system might not have picked it up yet. Wait a while and try again.