Terms and conditions

Definitions

Annual Active Leeds Membership – A year's Active Leeds Membership for which the Active Leeds Member has paid in full.

Appointment – Gym Appointments will provide you with a 60 minute window to meet with a dedicated instructor. Whether you’re new to the gym floor or an avid gym goer, our qualified instructors will best the best possible experience for you to achieve your health and fitness goals. During your appointment you can expect:

A consultation around your current lifestyles and your health and fitness goals.
An optional health check using Tanita Body Composition Scales to identify your current physical well being
A personalised fitness plan via MyWellness based on yourgoals.

Cooling Off Period – A 14 day period for customers who take out their membership online to have the option to cancel their membership.

Contracted Active Leeds Membership – A membership in which the Member is contracted for a minimum of 12 months. Payments are by monthly direct debit.

Corporate Membership – Memberships available to customers working for companies on the Corporate List.

Corporate List – The list of companies, determined from time to time by Leeds City Council, whose employees are entitled to a Corporate Membership. A copy of the list is available at www.leeds.gov.uk/Active Leeds or from the Membership Services Team.

Corporate Wellness Membership - Those organisations working with Active Leeds on employee health and wellbeing projects and interventions - these organisations are in an annual contract with Active Leeds to procure our professional services to impact upon staff health and wellbeing. All standard Active Leeds Terms and Conditions apply.

Customer Service Centre (CSC) – Active Leeds customer services centre.

Health Commitment Statement (HCS) – A document signed by the Member which sets out that a Member’s Health status is the responsibility of the Member whilst using the facilities. The statement details the Member’s commitment to Leeds City Council and Leeds City Council’s commitment to the Member. This must be read and signed before the Member is permitted access. LeedsCard (and LeedsCard 60) – The membership scheme operated by Leeds City Council that offers discount at various outlets throughout Leeds. The Terms and Conditions of the scheme and a list of participating outlets are available at www.leeds.gov.uk/leedscard.

Joining Fee- All direct debit memberships are subject to a £15 joining fee per individual product.

LeedsCard Extra (and LeedsCard 60 Extra) – The membership scheme operated by Leeds City Council for Members who meet specific criteria.

Leisure Centre – Leeds City Council site for sport and active lifestyles. For a full list of the centres, their addresses and telephone numbers please refer to the website at www.leeds.gov.uk/Active Leeds

Primary Member – Someone who is responsible for the payment of their own membership and for the membership of any Linked Members

Membership Card – A card that allows a Member to use any of the facilities for which they have a live membership.

Pay-As-You-Go – The use of Active Leeds facilities by customers who are not Active Leeds Members and pay separately for each activity undertaken.

Types of Active Leeds memberships

Adult – Includes the use of Active Leeds Gyms, Active Leeds Fitness Classes, Swimming, Squash and the Climbing Wall at Aireborough Leisure Centre. (Members must have had a separate induction to be able to use the Climbing Wall.). This can be purchased as a 12 month contract on direct debit, non – contract (30 days’ notice from next direct debit collection date) on direct debit or an annual single payment.

Junior – For Active Leeds Members from 8 years of age up to their 16th birthday (proof of age will be required when applying). This can be purchased by direct debit as a non-contract (30 days’ notice from next direct debit collection date) or an annual single payment.

Active Leeds Juniors aged 12 to 15 years can use the gym unaccompanied during specific junior session times only. Outside of these hours junior members must be accompanied by a responsible participating adult (parent/guardian 18+).
Active Leeds Juniors aged 14 to 15 can attend any fitness class
Active Leeds Juniors aged 8 to 13 can use Junior Fitness Classes, Swimming and Squash.

Swimming lessons, privately run fitness sessions or any block-booking activity are NOT included in any Active Leeds Membership.

Student – Available for any student who has a valid Student card or is in further education. This membership has the same activities included as an Adult Membership. Membership cannot be used in conjunction with any promotional offer. This can be purchased by direct debit as a non-contract (30 days’ notice from next direct debit collection date) or an annual single payment.

Active Leeds Membership Terms & Conditions

General (Applies to All Membership Types)

Active Leeds memberships are purchased for all Active Leeds Leisure Centres unless specified on the membership type.
No refunds will be given for activities unavailable within our memberships.
Member’s usage is the responsibility of the member. Non-usage will not warrant a refund under any circumstances.
Gym Appointments – All Members must read and sign a HCS form either digitally or at site.
Appointments are included free of charge at the time of application for an Active Leeds Membership.
Refund of Appointment Fees will NOT be given for appointments undertaken prior to applying for Active Leeds Membership.
Active Leeds Members who wish to have LeedsCard Extra privilege applied to their membership must have a valid LeedsCard Extra membership, LeedsCard 60 Extra membership or be in the process of applying for one at the time of Active Leeds application. Members receiving this privilege will not be held to the full term of their contract period and may cancel at any time following the 30 day cancellation period from the next available collection date.
Students who wish to purchase a student membership must show a valid student ID at the time of application. Students will be required to provide entitlement every 12 months.
As an Active Leeds member you agree to provide a photograph for the purposes of your membership. This is to stop fraudulent use of your membership.
Corporate Members have the same Terms & Conditions as our Standard Active Leeds Memberships by Direct Debit.
Active Leeds Membership allows members to use ALL Leisure Centres. Memberships are not sold for a specific Leisure Centre. Refund of Active Leeds Membership fees will NOT be given for temporary non-use of facilities.
Failure to present a Membership Card may lead to refusal of entry or the normal charge being levied.
All correspondence must be sent to Customer Service Centre, John Charles Centre for Sport, Middleton Grove, LEEDS LS11 5DJ or by email to activeleeds@leeds.gov.uk. Telephone: 0113 376 0398
Leeds City Council reserves the right to amend the Corporate Discount List at any time and proof of entitlement.
For squash and tennis bookings, non-Active Leeds members playing with Active Leeds Members must pay half the standard court fee.
Active Leeds membership fees may be increased at the discretion of Leeds City Council. Not less than 10 working days written notice of any increase will be sent to the member.
Leeds City Council will endeavour to give prior notice of any alteration to or cancellation of activities or centre programmes but reserve the right to do so without prior notice. Leeds City Council cannot be held responsible for any services or equipment not being available, for whatever reason.
Active Leeds Members and other Members participate in any exercise at their own risk.
Should a Membership Card be lost, damaged or misplaced, there will be an administration charge of £2 to issue a replacement.
Where a maximum number applies, admittance to activities will be strictly on first-come first-served basis.
Leeds City Council accept no responsibility for loss or damage to a Member's personal effects, or personal injury to the member whilst on Leeds City Council property, except in so far as such loss, damage or injury is, by law, incapable of exclusion.
Leeds City Council respects the rights of their customers and staff and will not tolerate violiant, abusive or intimidating behaviour within their leisure centres or over the phone. Persons exhibiting unacceptable behaviour will be asked to leave the premises and may be prosecuted. CCTV cameras are in operation at leisure centres. Nor will Leeds City Council tlierate any abuse by telephone or in writing to any of theirstaff.
Active Leeds membership entitles Members to all the benefits and discounts of the LeedsCard scheme. Terms and conditions of the LeedsCard scheme are available at www.leeds.gov.uk/leedscard
Leeds City Council reserve the right to refuse admission to products and services provided.
An Active Leeds Membership slid online has a 14 day Cooling Off Period in which the member can cancel their membership in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 . The 14 day Cooling Off Period commences from the date of the purchase online of a new membership and from the date of commencement of renewal for a renewed membership. To cancel a membership purchased online within the 14 day coliing off period you must email Customer Services at activeleeds@leeds.gov.uk to confirm you wish to cancel. Any usage during this period will be calculated at the standard rate for that activity and charged back to the member unless a Direct Debit payment has been processed whereby the calculated usage will be deducted from any refund owed.
Leeds City Council reserves the right to review and/or alter these Terms and Conditions at any time. Notices will be displayed in the Leeds City Council Active Leeds facilities and, where an email address has been provided the reviewed and/or altered Terms and Conditions will be served on members by email, otherwise they will be served on the member by 2nd Class post.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
No failure by Leeds City Council to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
A person who is not a party to these Terms and Conditions shall not have any rights under or in connection with them.
Written notices that are required to be given under these Terms and Conditions by Leeds City Council will be sent by email to the member where an email address has been provided on the Active Leeds Application Form (or such other email address which the member has notified to Leeds City Council during the course of the contract). All notices sent by email will be deemed to have been received by the member 24 hours after sending providing no non-delivery notice is received by the Council. Where an email address is not provided, or the sending by email fails, 2nd Class Post will be used to the address stated on the Active Leeds Application Form (or such other address which the member has notified to Leeds City Council during the course of the contract). All notices sent by 2nd Class Post will be deemed to have been received by the Member three days after posting. It is the responsibility of the member to ensure that Leeds City Council is informed of any change of email address or postal address. All other notices required to be given by Leeds City Council will be placed in a prominent position within the Leeds City Council Active Leeds facilities.

Suspensions

Any Active Leeds Member who wishes to have their Health & Fitness membership suspended must contact Active Leeds directly. This can be done by contacting the CSC.
Any such suspension must be for a minimum period of two calendar months and shall take effect as from the date they have contacted Active Leeds.
The maximum period of suspension is 6months.
The suspension period will be supplied by you the member.
For members who pay via Direct Debit notification of suspension will be required 10 working days before their next collection. Should the notification be beyond the cut-off date then the suspension will be applied at the next collection date.
Direct Debit paying members payments will restart automatically for your membership at the end of the suspension period.
Annual members who suspend will have their membership extended by the period they have requested.
Suspensions must always cover full calendar month periods with the contract expiry date suitably extended.
If you wish to use the leisure facilities during this period they will be charged the appropriate Pay-As-You-Go rate.

Annual memberships

Under no circumstance will a refund be given to members who have purchased an Annual upfront payment membership who cancel their membership prior to its expiry date after their 14 day cooling off period.
All General Terms & Conditions apply.

Direct Debit memberships

Direct Debit fees will be collected on the 1st of each month or the first available date after, should the 1st fall on a weekend or a public holiday.
All Direct Debit memberships are subject to a pro-rata payment at the point of sign-up. This payment will vary due to the number of days until the next available Direct debit collection date.
Members who have payment arrears on a previous Active Leeds Membership cannot take out a new membership until the arrears have been paid.
Active Leeds Applicants who wish to take out a Corporate Membership must provide evidence of employment by a company included in the Corporate List at the time of application. This can be a recent payslip, a valid ID card or a letter from your employer.
Corporate Members will pay the contract price but are not held to a 12 month Contract.
Members who take out a 12 month contract will be held to the contract period unless they meet one of the following criteria to cancel: a) Redundancy – evidence will be required. b) Medical issue whereby a medical practitioner has stated you cannot participate in all activities included in your membership. c) If you move away from the area by a distance which we consider, at our sole discretion, to be too far to travel to the services for regular use. We shall require evidence that such a move has taken place. d) If we fail to maintain the standard of service you would reasonably expect. e) If we alter the operating hours of the services unreasonably resulting in you being subsequently being unable to access the services.
12 month contract memberships are for a minimum period of 12 months after which time will automatically continue as a rolling contract at the contract price until such time that Active Leeds are informed in writing of a cancellation request.
All Direct Debit memberships require 30 days’ notice to cancel from the next Direct Debit collection date.
Cancellation requests must be processed in writing via email or post.
During the cancellation period members will have full use of their membership.
Members who cancel their Direct Debit with their bank without informing Active Leeds will enact our recovery process for all outstanding fees. This may result in court proceedings which could affect your credit rating.
Members whose Direct Debits are returned unpaid will enact our recovery process for all outstanding fees. This may result in court proceedings which could affect your credit rating.
Unpaid Direct Debits will be subject to a late payment fee of £5.
All our Direct Debit memberships are covered under the banks Direct Debit Guarantee Scheme.
Members who are the primary payer for other direct debit memberships are responsible for the payment of these memberships. Should a Direct Debit be returned unpaid then all associated memberships will be suspended until the arrears are paid in full.

Swimming Lesson Terms & Conditions

Swimming Lessons will run 50 weeks of the year with a 2 week break over the Christmas period, exact dates will be available on the Active Leeds website.
Lessons do not occur on Bank Holidays, those who are due to attend a lesson on a Bank Holiday will be offered an alternative may request a refund in the form of a credit issued to a future direct debit.
Payment for Swimming Lessons will be by monthly direct debit, a month in advance, which will be drawn on the first day of each calendar month (or the next working day should the 1st fall on a weekend or public holiday). It is the responsibility of the Primary Member to ensure that funds are available for the bank transactions to take place on the due date.
Unpaid Direct Debits will be subject to a late payment fee of £5.00.
All our Direct Debit memberships are covered under the banks Direct Debit Guarantee Scheme.
Should a Direct Debit be returned unpaid then all associated memberships will be suspended until the arrears are paid in full.
If arrears are not paid off within 10 days, then the member will be removed from lessons.
All Direct Debit memberships require 30 days’ notice to cancel from the next Direct Debit collection date.
Cancellation requests must be processed in writing via email or post.
Monthly rates are calculated by multiplying the price per lesson by 50 as appropriate and then dividing that by 12 months, excluding Stage 8 Competitive Swimming where a discount rate is applied to the lesson price.
An Initial Payment must be made at the Leisure Centre at the time of application for Swimming Lessons membership.
1. For applications before the 16th of the month, the Initial Payment will be a Pro Rata Payment only which will cover the period from the start of the lessons until the end of that month.
2. For applications after the 16th of the month, the Initial Payment will be a Pro Rata Payment plus the monthly membership rate.
Primary Members who wish to have LeedsCard Extra discount applied to the Swimming Lessons must have a valid LeedsCard Extra membership or LeedsCard 60 Extra membership.
Only parents or legal guardians with a LeedsCard Extra will be eligible for the LeedsCard Extra discount for Swimming Lessons
Leeds City Council will consider suspending a Swimming Lessons membership should the child be unable to attend due to a prolonged period of ill health. The request for suspension must be validated by written confirmation from the child's doctor and sent to the appropriate Leisure Centre Manager. Whilst the membership is frozen the swimmer will be removed from the lesson, once the swimmer is ready to restart swimming lessons you must contact reception who will advise you of current availability.
Suspension of memberships because of holidays will not be considered.
Should a swimming lesson be cancelled an alternative lesson may be offered, if this is not possible a credit will be issued to a future direct debit payment.
Swimming Lessons fees may be increased at the discretion of Leeds City Council. Not less than 10 working days written notice of any increase will be sent to the member.
Leeds City Council will endeavour to give prior notice of any alteration to or cancellation of activities or centre programmes but reserve the right to do so without prior notice. Leeds City Council cannot be held responsible for any services or equipment not being available, for whatever reason.
Except in the case of death or personal injury arising as a result of negligence, lack of due diligence, breach of duty, or any other circumstance where liability cannot be excluded by law, members participation, or that of the parent or legal guardian of the child, or those in whose care the child has been placed at the swimming sessions is done so entirely at the member’s, parent’s or legal guardian’s and the child’s risk.
Should the child or the parent or legal guardian or member taking the child into the water have, or develop, any known or suspected medical condition, please consult your doctor before swimming. Never bring a child swimming if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis, or a bad cold. Please wait until a doctor has given the all- clear before returning to classes.
Please ensure that any sickness/diarrhoea symptoms have completely cleared for at least 48 hours before a swimming lesson; or 14 days if a gastrointestinal bug has been diagnosed by a medical professional.
The swimming lesson membership includes 50 weeks of swimming lessons and access to public, family and lane swimming.
Leeds City Council reserves the right to review and/or alter these Terms and Conditions at any time. Notices will be displayed in the Leeds City Council Active Leeds facilities and, where an email address has been provided the reviewed and/or altered Terms and Conditions will be served on members by email, otherwise they will be served on the member by 2nd Class post.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
No failure by Leeds City Council to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
A person who is not a party to these Terms and Conditions shall not have any rights under or in connection with them.
Written notices that are required to be given under these Terms and Conditions by Leeds City Council will be sent by email to the member where an email address has been provided on the Active Leeds Application Form (or such other email address which the member has notified to Leeds City Council during the course of the contract). All notices sent by email will be deemed to have been received by the member 24 hours after sending providing no non-delivery notice is received by the Council. Where an email address is not provided, or the sending by email fails, 2nd Class Post will be used to the address stated on the Active Leeds Application Form (or such other address which the member has notified to Leeds City Council during the course of the contract). All notices sent by 2nd Class Post will be deemed to have been received by the Member three days after posting. It is the responsibility of the member to ensure that Leeds City Council is informed of any change of email address or postal address. All other notices required to be given by Leeds City Council will be placed in a prominent position within the Leeds City Council Active Leeds facilities.
Leeds City Council respects the rights of their customers and staff and will not tolerate violent, abusive or intimidating behaviour within their leisure centres or over the phone. Persons exhibiting unacceptable behaviour will be asked to leave the premises and may be prosecuted. CCTV cameras are in operation at leisure centres. Nor will Leeds City Council tolerate any abuse by telephone or in writing to any of their staff.
Leeds City Council accept no responsibility for loss or damage to a Member's personal effects, or personal injury to the member whilst on Leeds City Council property, except in so far as such loss, damage or injury is, by law, incapable of exclusion.
Leeds City Council reserve the right to refuse admission to products and services provided.
An Active Leeds Membership sold online has a 14 day Cooling Off Period in which the member can cancel their membership in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 . The 14 day Cooling Off Period commences from the date of the purchase online of a new membership and from the date of commencement of renewal for a renewed membership. To cancel a membership purchased online within the 14 day cooling off period you must email Membership Services at activeleeds@leeds.gov.uk to confirm you wish to cancel. Any usage during this period will be calculated at the standard rate for that activity and charged back to the member unless a Direct Debit payment has been processed whereby the calculated usage will be deducted from any refund owed.

Gymnastic Lessons Terms & Conditions

Gymnastics Lessons 45mins/ 60min/ 2 hour classes will run 38 weeks of the year/ term time only, exact dates will be available on the Active Leeds website.
Gymnastics Lessons 4 hour groups will run 42 weeks of the year/ term time but with 4 additional weeks (8 lessons) added at the centre management and coach discretion over Easter school holidays and Summer school holidays.
Lessons do not occur on Bank Holidays, those who are due to attend a lesson on a Bank Holiday will be credited on the next available collection.
If arrears are not paid off within 10 days, then the member will be removed from lessons.
Payment for Gymnastics Lessons will be by monthly direct debit, a month in advance, which will be drawn on the first day of each calendar month (or the next working day should the 1st fall on a weekend or public holiday). It is the responsibility of the Primary Member to ensure that funds are available for the bank transactions to take place on the due date.
1. Unpaid Direct Debits will be subject to a late payment fee of£5.00.
Monthly rates for 45mins/ 60mins/ 2 hour classes are calculated by multiplying the price per lesson by 38 and then dividing that by 11 months. No payment will be taken in August.
Monthly rates for 4 hour classes are calculated by multiplying the price per lesson by 42 and then dividing that by 12 months.
An Initial Payment must be made at the Leisure Centre or online at the time of application for Gymnastics Lessons membership.
1. For applications before the 16th of the month, the Initial Payment will be a Pro Rata Payment only which will cover the period from the start of the lessons until the end of that month.
2. For applications after the 16th of the month, the Initial Payment will be a Pro Rata Payment plus the monthly membership rate.
Primary Members who wish to have LeedsCard Extra discount applied to the Gymnastics Lessons must have a valid LeedsCard Extra membership or LeedsCard 60 Extra membership.
Only parents or legal guardians with a LeedsCard extra will be eligible for the LeedsCard Extra discount for Gymnastics Lessons for their own child/ children.
Leeds City Council will consider suspending a Gymnastics Lessons membership should the child be unable to attend due to a prolonged period of ill health. The request for suspension must be validated by written confirmation from the child's doctor and sent to the appropriate Leisure Centre Manager. Whilst the membership is frozen the gymnast will be removed from the lesson, once the gymnast is ready to restart gymnastics lessons you must contact reception who will advise you of current availability.
Suspension of memberships because of holidays will not be considered.
Should a gymnastics lesson be cancelled an alternative lesson may be offered, if this is not possible a credit will be issued to a future direct debit payment.
Gymnastics Lessons fees may be increased at the discretion of Leeds City Council. Not less than 15 working days written notice of any increase will be sent to the member.
Leeds City Council will endeavour to give prior notice of any alteration to or cancellation of activities or centre programmes but reserve the right to do so without prior notice. Leeds City Council cannot be held responsible for any services or equipment not being available, for whatever reason.
Except in the case of death or personal injury arising as a result of negligence, lack of due diligence, breach of duty, or any other circumstance where liability cannot be excluded by law, members participation, or that of the parent or legal guardian of the child, or those in whose care the child has been placed at the swimming sessions is done so entirely at the member’s, parent’s or legal guardian’s and the child’s risk.

Tennis Lessons Terms & Conditions

Tennis Lessons, will be over 42 weeks per year and excludes weeks that have Bank Holidays in them. Exact dates are available via the Leeds City Council.
Payment for Tennis Lessons will be by monthly direct debit, a month in advance, which will be drawn on the first day of each calendar month (or the next working day should the 1st fall on a weekend or public holiday). It is the responsibility of the Primary Member to ensure that funds are available for the bank transactions to take place on the due date.
Monthly rates are calculated by multiplying the price per lesson by 42 as appropriate and then dividing that by 12 months.
An Initial Payment must be made at the Leisure Centre at the time of application for Tennis Lessons membership.
1. For applications before the 16th of the month, the Initial Payment will be a Pro Rata Payment only which will cover the period from the start of the lessons until the end of that month.
2. For applications after the 16th of the month, the Initial Payment will be a Pro Rata Payment plus the monthly membership rate.
Primary Members who wish to have LeedsCard Extra discount applied to the Tennis lessons must have a valid LeedsCard Extra membership.
All Direct Debit memberships require 30 days’ notice to cancel from the next Direct Debit collection date.
Direct Debit Instructions must not be cancelled during periods when there are no Tennis Lessons
Unpaid Direct Debits will be subject to a late payment fee of £5.00.
Arrears must be paid within 10 days otherwise the member place will be removed from lessons.
Leeds City Council will consider suspending a Tennis lessons membership should the child be unable to attend due to a prolonged period of ill health. The request for suspension must be validated by written confirmation from the child's doctor and sent to the appropriate Leisure Centre Manager. At the end of the suspension period, the membership will automatically become live and monthly direct debit payments resumed.
Suspension of memberships because of children's holidays will not be considered.
Should a Tennis Lesson be cancelled; CSC will be informed and the Primary Member's next available Direct Debit payment will be adjusted accordingly.
CSC must be informed of any change to bank account or personal details.
Tennis Lessons fees may be increased at the discretion of Leeds City Council. Not less than 15 working days written notice of any increase will be sent to the member.
Leeds City Council will endeavour to give prior notice of any alteration to or cancellation of activities or centre programmes but reserve the right to do so without prior notice. Leeds City Council cannot be held responsible for any services or equipment not being available, for whatever reason.
Members participate in any exercise at their own risk.
Leeds City Council accept no responsibility for loss or damage to a Member's personal effects, or personal injury to the member whilst on Leeds City Council property, except in so far as such loss, damage or injury is, by law, incapable of exclusion.
Leeds City Council respect the rights of their customers and staff and will not tolerate violent, abusive or intimidating behaviour within their leisure centres. Persons exhibiting unacceptable behaviour will be asked to leave the premises and may be prosecuted. CCTV cameras are in operation at leisure centres. Nor will Leeds City Council tolerate any abuse by telephone or in writing to any of their staff.
All our Direct Debit memberships are covered under the banks Direct Debit Guarantee Scheme.

Booking Terms and Conditions

The term 'card' refers to a Leeds Card, Leeds Card Extra, Leeds Card 60, Active Leeds Card, or Leeds Active Card Adult/Junior.
The term 'membership' refers to one of the types of memberships offered by Leeds City Council, including, but not limited to, Leeds Card (and all its variants) and Active Leeds Health & Fitness.
The term 'member(s)' refers to someone who has a current membership or has signed up to an online booking account.
To book and pay online, you must register to use the service. Anyone signing up without a membership becomes a casual member that can pay as you go. Memberships and cards cannot be used on behalf of any other person and are nontransferable.
Each membership entitles the member to different privileges and will determine what price you are charged. Certain classes and activities may not be available to book, depending on which membership/account type you have.
All bookings, including online and those made at the leisure centre either in person or by telephone, must be paid for at the time of booking.
Members can book 9 days in advance from the day you are booking on. Casual members are able to book 7 days in advance from the day you are booking on.
Members are only permitted to book one activity per timeslot for any given day and for any leisure centre (e.g. if you book a badminton court for Monday at 10:00am you cannot also book a squash court or fitness class for 10:00am on the same day). This is to prevent activities being booked on behalf of any other person.
Leeds City Council operates a no refund policy on all bookings where a payment has been made. However, customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made. Members can transfer their booking up to 9 days in advance of the original booking date and casual members are able to transfer their booking up to 7 days in advance of the original booking date. All booking transfers are subject to availability. Transfers cannot be conducted online.
Members who have a pre-paid membership, either by Direct Debit or Annual payment, who do not attend an activity they have booked and have not cancelled up to 1 hour prior to the start of the booking, will be automatically charged a non-attendance / noncancellation fee of £6.00 for adults and £3.50 for juniors. You will not be able to make further bookings until the outstanding amount has been paid through your online account, at the leisure centre or by contacting the Customer Service Centre. Bookings can be cancelled online, at the leisure centre you have booked or by contacting the Customer Service Centre.
Please note: The cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (amended 2005) do not apply to bookings activities.
Pre-paid members only: When attending a fitness class or swim session which has been booked in advance it is the member's responsibility to ensure they are marked off the relevant session register as having attended, either by checking in on a self-serve kiosk or access lane, where this service is available, or by informing the instructor. When attending squash which has been booked in advance it is the member's responsibility to ensure they are marked as attended by checking in at reception. Failure to check in will result in a non-attendance / non-cancellation fee of the standard session price. You will no longer be able to make further bookings until the outstanding amount has been paid through your online account or at the leisure centre where the activity was booked.
If a class or activity is cancelled due to circumstances beyond our control, customers will be entitled to transfer their booking to another date and time at the same leisure centre by contacting the centre where the original booking was made or by contacting our Customer Service Centre. Members can transfer their booking up to 9 days in advance of the original booking date and casual members will be able to transfer 7 days in advance of the original booking date. Transfers cannot be conducted online.
Bookings made by Juniors: When a booking is made online using a casual member account the junior price for the class or activity will be charged. To receive the Junior price, you must provide your correct date of birth when registering for an online account. A Junior who has a DD or annually paid Health & Fitness membership will be charged the price in accordance with their membership benefits. A Junior is defined as anyone under 16 years old.
All members booking activities and using our facilities are required to bring their membership card or wristband.
Leeds Card and Leeds Card Extra discounts are only applicable if 50% of players participating in the activity have the appropriate discount card. Each card must be presented at reception upon arrival for your booking.
Corporate Sport Pass holders only receive a discounted price on activities which their scheme entitles them to, in accordance with the company agreement. All other activities are charged at full price.
The minimum age for anyone booking and attending an adult class unaccompanied is 14 years old. Some junior and family classes are available. Please contact the leisure centre or check online for details and availability.
Please enter on time for your class. Entry may not be permitted after the warm up has commenced for safety reasons.
In the interests of your health and safety, please report any injuries or medical conditions to the instructor before the class has started. You may not be allowed to participate for certain medical conditions.
Every attempt is made to adhere to the published programme; however facilities, classes, courses, and instructors are subject to change. We endeavour to provide appropriate notice of any changes.
Fitness class programmes are reviewed 3 times per year. Leeds City Council operates a traffic light system to inform customers of classes that are at risk of been cancelled or changed. This information is available at all our Leisure Centres.
Active Leeds Health & Fitness membership terms and conditions also apply.
Leeds City Council may from time to time send you information and offers about events and services that relate to your membership
Leeds City Council reserves the right to refuse entry to its premises.
Leeds City Council reserves the right to make changes to the terms and conditions at any time without prior warning. It is the customer's responsibility to read the terms and conditions on each occasion they use the online bookings service.
If you require further clarification on the terms and conditions or would like further information on how to book and pay online, please contact us at: Active Leeds Customer Services Leeds City Council John Charles Centre for Sport Leeds LS11 5DJ Tel: 0113 3760398 Email: activeleeds@leeds.gov.uk